Archive for April, 2011

Reps Know Products, But…

Monday, April 18th, 2011

CSO Insight’s recent Sales Optimization Report reveals that salespeople are knowledgeable about their products. However, there are clear weaknesses when it comes to effectively understanding buyers, cross-sell/up-sell, selling value and forecasting accuracy:

Meet or Exceed Expectations- Effectively present Features and Benefits = 67%
- Differentiate from Competition = 69%
- Align Solutions with Customer Needs = 68%
- Generate Accurate Bid/Proposal = 85%

Needs Improvement- Understanding Customer Buy Process = 40%
- Effectively Cross-sell/Up-sell = 47%
- Sell Value/Avoid Discounting = 42%
- Forecasting Accurately = 54%

This data shows that salespeople, for the most part, know their products, but are lacking in areas not typically emphasized in training across sales teams.

More Research or More Sales Calls?

Wednesday, April 6th, 2011

It’s an age old question: Do I spend more time researching companies before I call them or do I make more “cold” phone calls? This topic is too much debated. It’s a qualified no-brainer. You want to make more calls. Let me explain.

If you make 10 calls in a 2-hour period because you’re studying lead prospects’ web sites, social media sites and rooting around your CRM, and I make 30 calls in the same 2-hour period, all things being equal, I’m going to outsell you. Over a period of weeks, months and year, I will cover more ground in the territory, uncover more opportunities and drive more revenue.

Now I didn’t say zero research or no entries in the CRM. It’s about intelligent balance. Here’s the trick – 3 keys that will separate Producers from Meanderers:

1. Know Your Targets - if I know my vertical or target audience, then I can do cursor research, i.e., quick specific info checks on web sites or other sales intelligence resources.
2. Know Your Pitch - if I know what I’m going to say then I have No Fear and will boldly make great quality calls and leave great quality messages all day long.
3. Know Your Metrics - if I know my cadence metrics and results then I will confidently and systematically work the numbers game.
4. Batch Your Updates - if I keep my calling notes separately on a spreadsheet as I make my calls I can update the CRM appropriately at the end of day or night without losing my calling rhythm.

These keys result in Focus, Confidence, Accountability and Speed. You don’t need a manager to guide you; you can manage yourself. I will gladly take a team full of smart focused, confident, productive self-managers any day over a team of over-organized, plodding, CRM perfectionists.

Are you or your team really as productive as can be?